FAQ's Page

US orders receive free DHL Express shipping on orders over $150 AUD, otherwise a flat rate of $20 AUD applies.

DHL Express shipping: 2 - 5 business days, depending on dispatch location.

Estimated shipping timeframes (after dispatchment) by region:
Americas: 2 - 5 business days
Europe: 2 - 5 business days
Asia: 2 - 5 business days
Middle East: 2 - 5 business days
New Zealand: 2 - 4 business days

Dispatch times can vary depending on the time your order is placed and current order volumes. During sale periods or promotional events, please allow a little extra time for your order to be dispatched as our team works through a higher than usual number of orders. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

If you've entered an incorrect shipping address, please contact our customer care team as soon as possible. While we will do our best to update your address before your order is dispatched, we cannot guarantee changes can be made once your order has been received and processed at our warehouse.

Please note that once your order has been shipped, we are unable to make any changes to the shipping address. If your package is returned to us as a result of an incorrect address, you will be responsible for any additional postage costs to reship to the correct address.

Once your order has been shipped, you will be sent a shipping notification containing your tracking number and link. Please allow 48 hours for your tracking number to become active.

Please Note: To fulfil your order most efficiently we send your pieces directly to you based on where the inventory is available. If your order is split across locations, you will receive seperate tracking numbers for all parcels, so keep an eye on your inbox for additional shipping notifications.

For International orders you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. THE UPSIDE is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.

We offer Digital Gift Cards for any amount between $50 - $1000 AUD. Simply select your preferred amount along with the lucky recipients details and we will deliver the digital gift card directly to the recipients inbox.

Shop Gift Cards 

Please note as you are purchasing in AUD that this Gift Card is only valid on our Rest of World website. This is a non-refundable purchase valid for 3 years from the date of purchase.

You can use this Gift Voucher online. Please enter the voucher card number and 4 digit pin at checkout.

Click here to check your gift voucher balance.

We’ve recently made changes to our product sizing. To ensure the perfect fit, always select your numerical size eg. AU 6, 8, 10, 12, 14, 16. Please also refer to the size guide on the specific product page, located above the size selection drop down for specific sizing specifications for the product you are viewing. Please visit our Size Change FAQ for more information.

Please refer the Garment Care information on the specific product page and/or the care label attached to the garment.

For natural fibres please refer to our Natural Fibres Page for more information on how to care for your garment.

Yes, you are eligible for a refund to you original payment method, store credit or exchange within 14 days of receiving your order.

For sale items including temporary markdowns and promotions, you are eligible for store credit (valid for 3 years) or exchange only within 14 days of receiving your order.

For sale items marked FINAL SALE | NO RETURNS at time of purchase, you will not be eligible for a refund, exchange or store credit. This does not affect your statutory rights.

Step 1:
Find your order number on your order confirmation email or if you have an online account with us you can find it under 'Orders'.

Step 2:
Please submit a return request. You will be asked to ship your return with a carrier of your choice.
For New Zealand customers only: We also offer a pre-paid return label for a $15 AUD flat fee.

Step 3:
Please ensure your first name and last name must be clearly visible on your return satchel or box in order for your return request to be processed.

Step 4:
As soon as THE UPSIDE has received your return, we will endeavour to process it within 2 business days. You will be refunded via your original payment method. If you have used a gift card to partially pay for your order, the refund will first go back onto the gift card and any remaining balance will be returned to your original payment method.

Please Note: If your return has not been approved first via our return portal, your order will be sent back to you. All return requests must go through the returns portal.

You are welcome to return purchases placed using Gift Voucher, this amount will be re-issued as a new Gift Voucher. Under no circumstances can a Gift Voucher be reimbursed for cash.

We accept Mastercard, Visa & American Express as well as PayPal and ApplePay to customers purchasing on the Rest of World site.

You are currently on our Rest of World website, all prices are charged in AUD.

Yes! An order confirmation will be sent to you shortly after placing your order. If you don't receive this we suggest checking your junk folder and if not there please reach out to our Customer Service Team via our contact form or email [email protected].

Unfortunately, we are unable to make any changes or cancel your order once it has been placed. Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address.

Please note: We reserve the right to cancel any order at any time.