Returns

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RETURNS AND EXCHANGES POLICY

Life is too short to be half-hearted about what you do, who you love or what you wear. As much as possible, we want to ensure you feel good about and in the purchases you make with THE UPSIDE.

As such, we will happily exchange, credit or refund all full price items within 30 days from purchase date. This policy is conditional so please take the time to note the below:Returned garments must be accompanied by the original receipt or gift receipt and in original sale condition (the garment must not have been worn, washed or altered). Swing tags must also be attached to be eligible for return.

All swimwear must be tried on with undergarments. When returning swimwear, the hygiene strip must be intact with no signs of having been removed. Swimwear returns will be refused should they indicate signs of wear, alteration or having been laundered.

Please be aware that any items purchased as part of a Sale, Flash Sale & Warehouse Sale promotion (including holiday gift boxes) are final sale and are not eligible for return or refund.

WHAT IF MY ITEM IS FAULTY?

At THE UPSIDE we pride ourselves on our quality construction and premium fabrications but in production, as in life, mistakes can be made. In this rare instance:

We will gladly replace or refund faulty items, subject to availability.

Faulty items can only be returned to The Upside online store if they were purchased from the online store. Garments purchased through any other retailer must be returned to them.

Should you have a problem with your garment, please contact [email protected]

WHAT IF I RECEIVE AN INCORRECT ITEM?

If you received an item that you did not order, please contact us at [email protected] so we can resolve this for you. Alternatively you can reach us via our contact form by clicking here.

HOW DO I RETURN AN ITEM?

Please note: Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods or incorrect supply.

All orders are shipped in a THE UPSIDE recyclable box, which can be used to return your item/s.

To ensure we can process your return, please follow the below steps:

Step 1 – Check for the following:

  • You ordered from THE UPSIDE online store.

  • All swing tags are still attached.

  • Swimwear garments have the hygiene strip in place.

  • Item/s have not been worn or washed, and are in original, clean condition. In the interests of hygiene, please ensure that swimwear is tried on over your own underwear - we may refuse returns where it is clear this precaution has not been taken.

Step 2 – Fill in our returns form:

  • Please click here to download THE UPSIDE Returns/Exchange Form.

Australia:
THE UPSIDE Returns
Level 1, 98 Barcom Avenue
Darlinghurst 2010, AUSTRALIA
 
USA:
THE UPSIDE Returns
501 Santa Monica Blvd,
Suite 505,
Santa Monica, CA 90401
 

We recommend using registered post so that your parcel is not lost in transit.

Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods.

Refunds will be processed to the original payment method within 2 business days of THE UPSIDE receiving the returned item/s. A notification will be sent to the nominated email address at the time of this transaction.

For any other questions, please contact [email protected] via our contact forms by clicking here.